More than 7.5 million trips were recorded on the South Coast Line in 2024, with Wollongong Station accounting for more than one million.
The figures come as the NSW Government rolls out the new Mariyung train fleet across the South Coast network and prepares to introduce upgrades through Opal 2.0.
New South Wales Minister for Planning and Public Spaces Paul Scully said the new trains would improve services for commuters.
“For years Wollongong commuters have wanted more frequent services on the South Coast Line and the new Mariyung trains mean the Minns Labor Government can make it happen,” he said.
Despite the upgrades, Transport for NSW data shows intercity services continue to fall short of punctuality targets.
While the state’s target is 92 per cent, intercity services are currently operating at 70.5 per cent on-time running.
Wollongong commuter Thomas Karayiannis travels to Sydney twice a week for work and said delays remain one of the biggest frustrations.
“When there are delays, that’s one of the most frustrating things ever because they barely give you any information,” Mr Karayiannis said.
“They just say they’re looking into it or that we’ll be going shortly.”
Mr Karayiannis said crowding is common on peak-hour services, but delays have a greater impact on commuters.
Those concerns are expected to be addressed under Opal 2.0, with improved real-time updates and passenger notifications planned for rollout.
The Mariyung fleet includes improved accessibility, charging ports, digital information screens and upgraded interiors.
However, Mr Karayiannis said the upgrades do not solve the biggest issue facing South Coast commuters.
“If I could change one thing, it would be an actual express train that makes your commute express,” he said.
“A train that gets you from Wollongong to Central in 30 to 40 minutes.”
Mr Karrayiannis said his commute takes around two hours door-to-door and often cuts into his personal time.
“In the morning I have to wake up three hours earlier than a day I don’t go to Sydney,” he said.
“On the way home, it cuts out such a chunk of my afternoon.”
The NSW Government says the rollout of the Mariyung fleet will continue across the South Coast Line throughout 2026.
While commuters have welcomed the newer trains, reliability and travel times remain key concerns for those making the journey between Wollongong and Sydney.
